Free Consumer Action Handbook

Would you like to know who to call or write about a consumer complaint? Or what to watch for when buying a car or home, or finding a lawyer? Find these answers and more in the free Consumer Action Handbook--to order, visit the FAQ at USA.gov.

The Consumer Action Handbook (CAH)

The Consumer Action Handbook is an annual free publication that features general advice on shopping for goods or services. Among the helpful tips provided by this guide are warnings on what to watch for when buying a car or home, and ways to prevent identity theft, understand credit and resolve problems after a purchase. The Handbook includes addresses, telephone numbers and websites for filing consumer complaints with consumer organizations, corporations, trade associations, Better Business Bureaus and government agencies. In the latest edition, you will also find new information about filing for bankruptcy, finding a lawyer, and planning a funeral.

You may order the current Consumer Action Handbook on the Consumer Action website, maintained by the Federal Citizen Information Center (FCIC), or by mail at:

Consumer Action Handbook
Pueblo, CO 81009

A companion publication in Spanish, the Guía del Consumidor, is also available. This free, 96-page publication includes many of the same great tips found in the Consumer Action Handbook. Designed for a Hispanic audience, the Guía del Consumidor may be ordered or downloaded from the FCIC'sSpanish consumer website. It can also be ordered by mail by writing to:

Guía del Consumidor
Pueblo, CO 81009

Both publications can also be ordered by calling the FCIC at 1.888.8.PUEBLO (1.888.878.3256), Monday through Friday between 8 a.m. and 8 p.m. ET (except federal holidays).

USA.gov: The U.S. Government's Official Web Portal